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You will receive an order confirmation by email once your order has been received. In addition, we will send you an email when your order has shipped that will include a tracking number for your package. Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information to appear in the system.

You may check the status of your orders at any time simply by logging in to your account.

We accept both Visa and MasterCards online.  Credit cards must have a US billing address. We also accept payment using PayPal. We do not accept checks, cash or money orders.

You may also use a Gift Card to pay for your order. We are able to accept multiple gift cards per order.

We offer complimentary gift wrap for several of our products. You can choose to send a gift message and gift receipt (which will exclude prices) at no charge, even if you do not select gift wrap.

Once an order is submitted it may be possible to change or cancel the order. Please contact us as soon as possible by email at [email protected] or by telephone at (818) 514-6149. Obviously, once an order has shipped, it cannot be changed or cancelled.

Sales tax will be added to orders shipping to California. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

Please refer to our International Shipping Policies for further information.

We currently offer the following shipping methods:

1. USPS 2-Day Priority (FREE on orders of $100+): Delivery occurs in 2-3 business days after processing.
2. USPS Priority International ($15): Delivery occurs in 10-14 business days after processing.

For priority shipments:

Orders placed Monday-Friday before NOON EST will begin processing that day (excluding holidays).
Orders placed after NOON EST will begin processing the next business day.
Orders placed after NOON EST on Friday will begin processing the following Monday. 

Standard Ground orders typically ship within 48 hours from the time they begin processing, pending availability and credit card verification. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock. 

Merchandise can be returned for a full refund or exchanged within 14 days of the delivery date. If returned within 14 days, HFS will pay the cost of shipping returns and exchanges. However, free shipping will only apply to the first exchange of merchandise. If a customer wishes to exchange merchandise more than one time, he or she will be responsible for all shipping costs incurred. Please note, we do not accept returns on sample sale, clearance or last chance merchandise. No returns or exchanges will be allowed after 14 days. A receipt (or purchaser's name to allow us to verify the date of the purchase) is in all cases required.  We will only accept returns for items that have not been worn, altered or cleaned. All tags must be attached.   Upon receipt of returned goods, HFS reserves the right to deny refund if the merchandise does not meet return policy requirements. The customer is required to pay shipping on return orders sent from outside the U.S. 

If you would like to return an item, please email [email protected] or call (818) 514-6149 to request a return label.

If you would like to exchange an item, please contact customer care by email at [email protected] or by phone at 1(818) 514-6149. Please allow up to 14 days for us to receive and process your exchange order. 

If you would like to return merchandise you received as a gift that was purchased on, you may exchange the merchandise for alternate item(s), a HFS Gift Card or you can choose to refund the original form of payment submitted by the person who placed the gift order. All exchanges and returns must be accompanied by the original packing slip or purchaser's name which will allow us to look up the date of purchase. If you do not have the packing slip, please contact Customer Care by email at [email protected] or by phone at 1(818) 514-6149.

Gift Cards are non-returnable and cannot be redeemed for cash unless the remaining balance is less than $10.00.

The standard return policy applies to any merchandise purchased with a Gift Card. We will issue a new Gift Card for the amount used on the original purchase and send it to the shipping address on the original order.

If you used a credit card in addition to a Gift Card to pay for your order, we will credit your credit card the amount originally charged and issue a new Gift Card in the amount used on the original purchase. You will receive your new Gift Card within two weeks of processing your return.