Merchandise can be returned for a full refund or exchanged within 14 days of the delivery date. This does not apply to sale items. Items purchased on sale can only be returned for store credit or exchanged for another item. If returned within 14 days, HFS will pay the cost of shipping returns and exchanges. Items returned between 14 and 30 days may be exchanged for another item or a Gift Card only. The customer must pay shipping costs on items returned after 14 days. No returns or exchanges will be allowed after 30 days. A receipt (or purchaser's name to allow us to verify the date of the purchase) is in all cases required. We will only accept returns for items that have not been worn, altered or cleaned. All tags must be attached. Please note, we do not accept returns on sample sale merchandise. Upon receipt of returned goods, HFS reserves the right to deny refund if the merchandise does not meet return policy requirements. The customer is required to pay shipping on return orders sent from outside the U.S.
If you would like to return an item, please email [email protected] or call (818) 514-6149 to request a return label.
If you would like to exchange an item, please contact customer care by email at [email protected] or by phone at 1(818) 514-6149. Please allow up to 14 days for us to receive and process your exchange order.
If you would like to return merchandise you received as a gift that was purchased on hfscollective.com, you may exchange the merchandise for alternate item(s), a Gift Card or you can choose to refund the original form of payment submitted by the person who placed the gift order. All exchanges and returns must be accompanied by the original packing slip or purchaser's name which will allow us to look up the date of purchase. If you do not have the packing slip, please contact Customer Care by email at [email protected] or by phone at 1(818) 514-6149.
Gift Cards are non-returnable and cannot be redeemed for cash unless the remaining balance is less than $10.00.
The standard return policy applies to any merchandise purchased with a Gift Card. We will issue a new Gift Card for the amount used on the original purchase and send it to the shipping address on the original order.
If you used a credit card in addition to a Gift Card to pay for your order, we will credit your credit card the amount originally charged and issue a new Gift Card in the amount used on the original purchase. You will receive your new Gift Card within two weeks of processing your return.